• Advised clients on the setup, management, and optimisation of advertising accounts (Facebook Ads) and their functionality.
• Managed the full lifecycle of advertising infrastructure setup, including ad accounts, Business Manager, social profiles, and pages, as well as access control and delivery timelines.
• Monitored account performance and status, including activity levels, budget limitations, and risks of suspension or restrictions.
• Maintained financial tracking, including budget control, top-ups, withdrawals, and preparation of client reports.
• Coordinated communication between clients and technical teams regarding account recovery, replacement, and issue resolution.
• Responded promptly to incidents and ensured uninterrupted advertising traffic.
• Conducted online client meetings to improve service quality and client retention.
• Maintained CRM systems and internal documentation, including updating account statuses and tasks.
• Performed regular reconciliations and prepared monthly reports for clients.
• Collaborated with media buyers, technical specialists, and support teams to ensure effective campaign performance.